Privacy policy

Last updated: June 3, 2026

Yurumi Glow operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience. Yurumi Glow is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information:

• Contact details including your name, billing address, shipping address, phone number, and email address.

• Financial information including payment card information, transaction details, payment confirmations, and other payment-related information.

• Account information including usernames, passwords, preferences, and settings.

• Transaction information including products viewed, added to cart, purchased, returned, exchanged, or cancelled.

• Communications with us including customer support enquiries and other correspondence.

• Device information including browser information, IP address, network information, and device identifiers.

• Usage information including how and when you interact with our website and Services.

Personal Information Sources

We may collect personal information from:

• Directly from you when you create an account, place an order, subscribe to marketing communications, or contact us.

• Automatically through cookies, analytics tools, and similar technologies when you visit our website.

• Service providers who process information on our behalf.

• Business partners and other third parties where permitted by law.

How We Use Your Personal Information

We may use your personal information to:

• Process and fulfil your orders.

• Process payments and provide customer support.

• Arrange shipping, returns, and exchanges.

• Create and manage your customer account.

• Improve our website, products, and services.

• Personalise your shopping experience.

• Send order updates and service communications.

• Send promotional and marketing communications where permitted.

• Detect and prevent fraud, security incidents, and unlawful activity.

• Comply with legal obligations and enforce our policies.

How We Disclose Personal Information

We may disclose your personal information:

• To Shopify and trusted service providers that assist with payment processing, website hosting, analytics, order fulfilment, shipping, and customer support.

• To marketing and advertising partners where permitted by law.

• When you direct us to share information with third parties.

• To comply with legal obligations or protect our legal rights.

• In connection with a business transaction such as a merger, acquisition, or sale of assets.

Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Security and Retention of Your Information

We take reasonable steps to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• Accessing the personal information we hold about you.

• Requesting correction of inaccurate information.

• Requesting deletion of personal information.

• Requesting a copy of your personal information.

• Opting out of marketing communications.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in those communications.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can attempt to resolve the issue. You may also have the right to lodge a complaint with a relevant privacy regulator in your jurisdiction.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any applicable privacy rights, please contact us:

Yurumi Glow

Email: yurumiglow@outlook.com

Website: www.yurumiglow.com.au

We will respond to your enquiry as soon as reasonably practicable.